Catherine Tantau, RN, MHA

Ms. Catherine Tantau  is an internationally recognized authority on access, efficiency and flow systems in health care.  She led the creation and implementation of Advanced Access and developed the Access and Office Efficiency Internal Collaborative Model.  This model is designed for healthcare organizations to work internally and collaboratively with clinical teams to improve access and medical office flow.  Ms. Tantau has worked with hundreds of health care organizations in the U.S. and Europe using this model. Examples of her work include:

  • Chair and Faculty member for the National “Waits and Delays” collaborative with the Institute for Health Care Improvement
  • Advisor to the National Health Service of Great Britain for the Cancer Care Access Initiative
  • Former Director of Operations for the Adult Primary Care at Kaiser Permanente in North Sacramento Valley, California
  • Extensive experience in designing and implementing demand management models with a special emphasis on utilizing healthcare workers in fully expanded roles.

Ms. Tantau speaks across the U.S., Canada and Europe on various health care topics.  She has been a keynote speaker for a number of institutions, including the Mayo Clinic, Dartmouth Hitchcock Medical Center, the Alaska Native Health System, and the United States Navy.

She has written numerous articles published in the Joint Commission on Accreditation of Healthcare Organizations Journal of Quality Improvement, the Managed Care Quarterly, The Journal of Ambulatory Care Management and the American Academy of Family Physicians Journal: Family Practice Management. Her most recent article, Accessing Patient-Centered Care Using the Advanced Access Model was published in the winter 2009 edition of the Journal of Ambulatory Care Management

Ms. Tantau completed a Masters in Public Administration, Health Services Administration at the University of San Francisco, a Bachelor of Science in Nursing from California State University and has a Bachelor’s degree in Sociology from the University of California.